Air Ambulance Blog

The Commission on Accreditation of Medical Transport Systems will conduct an accreditation site visit of Critical Air Response Enterprises, LLC Read more...

It's Time To Get Specific About Quality: The Loading Ramp - May 2006

Quality means different things to different people. Quality is an empty platitude unless you have a quantifiable means to measure it. So, how do you measure quality, especially as it relates to an air ambulance service? Read more...

FAQ

Below is a list of comprehensive questions about air ambulance service categorized by the five critical areas. We want to make sure all your questions are answered.

Find Your Question Below

Click on your question, and the answer will appear inside this box.

If you don't see your particular question, please contact us and we'll be happy to assist you.

Quality of Patient Care

Who is on the flight team?

Can family members fly with the patient? Who and how many?

How does the patient get transported to and from the plane, and who coordinates it?

What is bedside-to-bedside service?

Does the company staff each flight with a nurse and a medic?

Is the Medical Director involved with each flight?

What kind of specialized training does the medical team have?

How are the medical crew members hired?

What kind of patients do you fly?

What kind of medical equipment is on board the aircraft?

What is RVSM and why should it matter to the patient?

How does using a jet without RVSM affect patient care?

Can pets be flown on the plane with the patient?

Safety

Does the type of aircraft the patient is flown in matter?

What if there is an emergency in the air?

Is the air ambulance company licensed?

Does the air ambulance company hold an Operating Certificate? What is this, and how is it different than a state license?

Does the air ambulance service carry liability and medical malpractice insurance? Will they give you a copy?

What assurances are there that the aircraft is safe?

Does the company have a Medical Director?

Is the aircraft licensed by the FAA?

Is the company licensed in their state as an air ambulance company?

Is the aircraft pressurized?

What is the safety record of the company?

How are patients moved in and out of the aircraft?

Is the aircraft used for any other purposes besides an air ambulance?

Risk Mitigation

How do I know what type of medical air transportation is needed?

How do I know if I need an air ambulance?

Why is it better to deal directly with an air ambulance company rather than a broker?

What additional training do pilots dedicated to air ambulances receive, and why does that matter?

What standards are used by brokers when finding an aircraft, and how does that affect risk?

Customer Service

What type of services are offered?

Where does AirCARE1™ fly?

What special amenities does AirCARE1™ provide?

Does AirCARE1™ provide international evacuation service?

What arrangements does the company make for the flight?

What do I need to do before and after the flight?

What are the steps in the process?

Who can I talk to in order to get my questions answered?

How quickly can you provide service?

Price

How do I get a quote?

What is included in the quote?

How much does it cost?

How can I save money on the flight?

When do I pay for the flight?

What methods of payment do you accept?

Will my insurance cover the cost of the flight?

Will AirCARE1™ work with my insurance company?

If I must pay out of pocket, how much will the service cost?

If I use a broker, how does that affect the price?

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